Hello,

I'm Lance, a 24-year-old programmer proficient in Python, Java, Lua, and many other frameworks and libraries. I have a B.S. of Computer Science from Mercy College, and I've been programming since the age of 12. I'm currently employed as a full-time dispatcher at Kraft Kennedy. In my free time, I automate my day with scripting, and I also play with circuitry, pilot drones, photograph nature, play video games, and enjoy working on cars. One word to describe me would be diverse. If you're interested in what I can offer you, let's connect!

Kraft Kennedy

Dispatcher

06/2021 - Present

Answered client phone calls and queries, documenting user issues into new tickets
Assigned, triaged, and managed the flow of support tickets within ConnectWise Manage
Closely worked with engineers to schedule and manage work throughout the day
Provided guidance and training to engineers on Dispatch/ticket-related topics
Coordinated with the afternoon shift to implement and formalize procedures used by the day shift

Mercy College

Technical Support Agent - Audio Visual Technician

2019-2021

Assisted users and resolved problems both in-person and via email or phone call
Created, modified, and managed tickets within ServiceNow
Performed daily “walk-throughs” of rooms across campus to ensure the technology was properly functioning
Diagnosed, repaired, monitored, and installed various educational technologies around campus

Python

Java

Lua

SQL

Windows

Linux

HTML

CSS

Git

ServiceNow

ConnectWise

Airport Watch

A Python tool for notifying of departing and arriving flights from airports
Sends notifications to mobile devices to alert of any flights, making plane-watching easy
Utilizes the FlightAware API for flight data and Pushover for notifications across devices

Thermomate

A program written in Python to control Wyze thermostats
Uses Tkinter for a user interface, and the Python Wyze SDK library

Lance.software

The website you are viewing right now
Static site utilizing HTML, CSS, and Javascript
Hosted on Github Pages